How to track your shipment

Finding your tracking number

You can track your shipment through your dashboard, or use the tracking number provided in your shipping confirmation email.

Every shipment gets a tracking number as soon as its label is created. You will find it on the confirmation screen straight after paying, in the confirmation email, and against the shipment in the Shipments section of your account at any time afterwards.

Following a parcel

Opening a shipment shows its progress: label created, label printed, collected or dropped off, in transit, out for delivery, and delivered. The steps shown depend on how the parcel is being collected and delivered - a scheduled collection and a drop-off do not follow the same path.

If tracking has not updated

Tracking usually goes quiet between the moment a label is created and the moment the carrier first scans the parcel. That gap is normal and can last until the end of the first working day after collection.

If there has been no movement for more than two working days after the parcel was handed over, contact us through the Resolution Center in your account and we will chase the carrier.